Returns and Refunds
Last updated: 1.8.2024
Return Policy
Due to the custom nature of 3D printed products, returns are generally not accepted unless the product is defective or incorrect. If you believe your product is defective or incorrect, please contact us at info@layer-lines.com within 30 days of receiving your order with details and photographs of the issue. We will assess the situation and determine the appropriate resolution.
Refunds
Refunds are issued at our discretion and may be granted in the form of a full refund or a replacement product. To request a refund, please follow these steps:
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Contact Us: Email us at info@layer-lines.com with your order details, reason for the request, and any supporting photographs or documentation.
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Review Process: Once we receive your request, we will review it and notify you of the approval or rejection of your refund.
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Refund Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
We strive to ensure that our customers are satisfied with their purchases. If you have any questions or concerns about our Returns and Refunds policy, please do not hesitate to contact us.