Shipping Policy
Last updated: 1.8.2024
Welcome to Layer Lines. We are committed to delivering your orders promptly and securely. This Shipping Policy outlines how we handle shipping, delivery times, costs, and other related information. Please read this policy carefully to understand our shipping practices.
Order Processing Time
- Processing Time: All orders are processed within [X] business days after receiving payment. During peak seasons or special promotions, processing times may be longer. We will notify you if there is a significant delay in processing your order.
Shipping Rates & Delivery Estimates
- Shipping Costs: Shipping costs are calculated based on the weight of the items and the destination. The total shipping cost will be displayed at checkout before payment is processed.
- Delivery Estimates: Delivery times vary depending on your location. Estimated delivery times are as follows:
- Local (Slovenia): [X-Y] business days
- European Union: [X-Y] business days
- International: [X-Y] business days
Please note these are estimated times and actual delivery may vary due to factors beyond our control, such as customs delays or shipping carrier issues.
Shipping Method
We currently offer one standard shipping method for all orders. The specifics of this method, including tracking information and expected delivery times, will be provided in your shipment confirmation email.
Shipping Restrictions and Customs
- Customs, Duties, and Taxes: International orders may be subject to customs duties, taxes, and import fees. These charges are not included in the item price or shipping cost and are the responsibility of the customer. Please check with your country’s customs office to determine these additional costs prior to completing your purchase.
Shipment Confirmation & Order Tracking
- Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can track your order through the carrier’s website using this number.
- If you do not receive a shipment confirmation email within [X] days of placing your order, please check your spam folder or contact us at contact@layer-lines.com.
Damaged, Lost, or Stolen Packages
- Damaged Packages: If your package arrives damaged, please contact us immediately at contact@layer-lines.com with photos of the damage. We will work with the carrier to resolve the issue.
- Lost or Stolen Packages: Layer Lines is not responsible for lost or stolen packages once they have been shipped. However, we will do our best to assist you in tracking down the package or filing a claim with the carrier.
Changes to This Policy
We may update this Shipping Policy from time to time. Changes will be posted on this page, and the date of the update will be indicated at the top of the policy. Please review this page regularly for updates.
Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact us at: